Withdrawal, refunds and digital-file problems

Working consumer wording. Independent legal review remains pending. Checkout is closed. consumer-withdrawal-2026-09-25-v2

Statutory withdrawal

The 14-day period for digital content generally begins when the contract is concluded. Immediate supply can affect the right only if the legal requirements for prior express consent, acknowledgement and durable confirmation are met. Payment or downloading alone does not remove mandatory rights. Use the online withdrawal function at /withdraw or email gmullerai@gmail.com. A submitted notice is not an automatic refund decision.

Defective or non-conforming content

If either PDF is defective or does not conform to the contract, report the problem at /withdraw?reason=files or by email. We assess repair, replacement and other mandatory remedies separately from withdrawal.

Nondelivery and access

If a file is missing or a secure link expires, use /withdraw?reason=files or contact support. We assess delivery and recovery without requiring a new purchase for an existing entitlement.

Sold through Link payment processes

Sold through Link may handle payment-specific cancellation and refunds through https://support.link.com/questions/requesting-a-refund-for-a-sold-through-link-payment. A GMuller AI notice and a payment-provider decision are separate steps.

Limited goodwill refunds

GMuller AI may individually approve an exceptional duplicate order, serious unresolved delivery failure or another limited goodwill case. There is no general money-back guarantee. Mandatory consumer rights remain unaffected.

Withdrawal notice · Problem with my files · gmullerai@gmail.com